Nathan Dryer AI/ML Product Manager · Los Angeles
I translate user research into product decisions that move metrics. 13+ years shipping B2B and B2C products across AI/ML, healthcare, fintech, and experience management — specializing in 0-to-1 product launches, user research programs, and AI-powered features.
User Research & Synthesis Product Strategy 0-to-1 Product Launches AI/ML Product Management RAG Architecture NLP / Sentiment Analysis Data-Driven Decision Making Cross-Functional Leadership Agile / Scrum Mobile Platforms UX Design Partnership GTM Strategy
Freelance — AI Product Consulting AI Agent Developer & Product Consultant · 2022–Present
Delivering ~$375K in annual savings across 5 SMB clients through custom AI-powered agentic workflows and product strategy.
• $375K annual savings — Delivered ROI across 5 SMB clients through custom AI-powered agentic workflows • 30–50% manual reduction — Built automation systems that improved response times by 35% • LLM orchestration — Full-stack AI development including evaluation loops and conversational interfaces $375K+ annual savings30–50% effort reduction5 SMB clients
Lyft — Digital Collaboration Platform Product Manager, Digital Collaboration · 2021–2022
Established the strategic foundation for internal collaboration at Lyft, transforming fragmented tooling into a cohesive product ecosystem.
• $1M funding secured — Established Lyft's first Collaboration Tools team after proving ROI via UX research • +40pt NPS improvement — Increased internal satisfaction and drove 1,900% adoption for async tools • 5,000+ employee research — Led company-wide UX research to define the enterprise collaboration strategy +40 pt NPS improvement$1M funding secured1,900% adoption growth
Verint (formerly ForeSee) — Unified Mobile CX Suite Senior Product Manager, Mobile CX · 2018–2020
Led post-acquisition integration of 7 mobile apps across 3 merged companies into a unified enterprise CX platform.
• 7 apps → 1 unified suite — Led post-acquisition integration of fragmented mobile apps after a $65M deal • $3M contract secured — Expedited delivery of real-time case management features to close high-value deal • +178% active user growth — Expanded mobile access from 20% to 70% of the enterprise user base +178% user growth$3M contract secured7 → 1 apps unified
McKesson/RelayHealth — Patient Engagement at Scale UX Analyst → Product Manager, Patient Portal · 2015–2018
Managed a $40M patient engagement platform serving 5.5M monthly active users through a $3.4B merger.
• 5.5M active users — Managed $40M patient engagement platform across 200+ health systems • $1M annual savings — Reduced support costs through data-driven UX improvements and self-service • 1M+ patients on FHIR — Launched interoperability app enabling cross-system record access 5.5M active users$1M support savings1M+ FHIR users
Fifth Third Bank — Pioneering Mobile Banking Product Owner, Digital Banking · 2009–2015
Launched one of the first native mobile banking apps, scaling from 20K to 1M+ users and defining the digital roadmap.
• 1,900% user growth — Launched first native iOS/Android apps, scaling from 20K to 400K in year one • $100M mobile deposits — Shipped mobile check deposit within 15 months of launch • #1 J.D. Power ranking — Built the foundation for the industry-leading mobile banking experience (2025) 1M+ active users$100M mobile deposits#1 J.D. Power